[Warranty Coverage]

All products purchased from our store ( cosdoll.jp ) come with a warranty. Even if a product is not covered by the warranty of another manufacturer or distributor, we can cover it within our warranty.

[Warranty period]

Our shop offers a free warranty for defects arising from manufacturing, processing, or transportation that occur within one week of the product’s arrival date. This warranty is limited to ” unused ” products, so please be sure to check the exterior and contents of the product upon arrival. All doll repairs and return procedures can be handled within Japan , and our staff will handle them, so you can leave it to us with peace of mind. We will provide thorough support until the very end.

[Notes]

1.If you receive a damaged or defective product, please contact us within 7 days of receiving it.

2. The warranty only applies if the product is in the same condition as when purchased.

3. Please do not return the product without contacting us in advance.

4. When contacting us, please be sure to provide photos and videos of the defective product, the condition of the outer box, and the shipping label attached to the outer box.

5. Returns will only be accepted if the product is unused and includes all accessories (outer box, bag, warranty card, tag, etc.).

Products eligible for return or exchange

1. Products that have become unusable due to serious staining or damage during delivery.

2. Products that are different from the order confirmation email and the actual delivered product.

3. Products that have obvious defects or flaws in the product specifications.

*If the item is slightly dirty or damaged (within a reasonable range that can be accepted by the customer after consultation), we will not only resolve the issue but also send you an additional gift as an apology. Please feel free to contact us for more details.

Returns will not be accepted in the following cases:

1. Exchanges and returns due to customer reasons for incorrect product (color, size, quantity, etc.)

2. Products that have been altered, damaged, or stained by the customer

3. Products that are not in their original condition, such as when the tag has been removed

4. Products purchased elsewhere than this website

5. Products that are past the warranty period

6. Products damaged by natural or man-made disasters

Application period

Returns: Within 3 days of delivery

Exchanges: Within 3 days of delivery

[Key points]

[Return shipping fee]

If the problem is our fault, we will provide 100% after-sales service and cover all shipping costs. If the problem is your fault, you will be responsible for the shipping costs.